Frequently Asked Questions

Everything you need to know about your Zena shopping experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.

How do I find the right size?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart, as our curated collections may have slightly different fits.

What payment methods do you accept?

Zena accepts all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Klarna for interest-free installment payments.

Can I track my package after it ships?

Yes! Once your order is processed, you will receive an email with a unique tracking number and a link to follow your package's journey.

Are your materials sustainably sourced?

At Zena, we are committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we audit all our manufacturing partners annually.