Returns & Exchanges

At Zena, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Prepare Your Package

  Place the items in their original packaging with all Zena tags attached and include the printed return authorization slip inside.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided in the portal to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality team inspects the returned items, your refund or exchange will be processed within 5 to 7 business days.